Manpower has partnered with a leading global technology company who have its headquarters in the United States, and with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.Our Client is a S&P 500 index and Fortune 500 company who provide communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.The nights position, works on a 4 on 4 off basis, shift starting at 7pm until 7am, which includes a 1 hour unpaid 'lunch' break.If successful, you can expect the following;
Whilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.All we ask is that you:
- Full training
- Genuine opportunities for progression/development
- Annual Performance Bonus
- Generous 23 days annual leave
- Monthly incentives / competitions
- Free on-site parking
- Significant Shift allowance
- Have excellent customer service skills / experience (empathy / problem solving & analysis / positively / communication)
We currently have a hybrid working model, with a combination of home working and working in the office.
Sound like the perfect role for you? Apply here today!