IT Support

Company and role overview

Our client in the Health Care sector is currently in the market a candidate to take the role IT Support amongst their busy team! The candidate will deal with a variety of IT duties, monitoring the information that is shared meets Data Protection principles.

Main responsibilities

• Work closely with other educational organisations on the technical aspects of the electronic folder, ensuring a high level of functionality and availability.
• Provide expert technical support and helpline facilities for the company's staff, Administrators, and a variety of Health Care organisations across the UK,
• Work closely with Health/Educational organisations to ensure accurate data users are entered and maintained.
• Work closely with the external teams and stakeholders to ensure a timely transfer of data on recruitment into the electronic database.
• Liaise closely with the companies' enrolments and credit control administrator ensuring that data on trainees is shared, enabling enrolment efficiency.
• Contribute positively to routine performance reporting, and escalating problems informing senior colleagues in a timely way as and when they arise.
• Work closely with Trainee Service Manager's and Development Manager's to provide advice and direct input into the continuing development and functionality of the electronic folder/database.

Requirements

• A good standard of general education with excellent written and oral communication skills
• High standard of customer service maintaining patience when dealing with clients who may have difficulty in communication
• Proficient in the use of internet-based computer systems and software, able to use features of software systems, including Microsoft products
• Strong team working/building skills, working collaborating with internal and external teams/customers
• Up-to-date and strong knowledge of GDPR