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Salesforce Systems Training / Support Manager

Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Great that you're thinking about a career with BSI!

Job Title: Salesforce Systems Training / Support Manager

Location: Hybrid working, Chiswick

BSI has shaped best practices for over 100 years, helping organisations around the world embed excellence, build competence and capability for sustainable growth.

Salesforce Systems Training / Support Manager role:

This is a new and exciting role as Salesforce Systems Training / Support Manager to join our BSI Team on a full-time, permanent basis based in Chiswick.

As a Salesforce Systems Training / Support Manager, you will be working with the various departments across the Knowledge solution stream to ensure the smooth day-to-day running and maintenance of our sales enablement tools that are not limited to such as LinkedIn, DocuSign, and Salesforce.

This will involve administration, uploading and maintaining data, and monitoring the systems. You will quickly gain in-depth knowledge of the systems and understand how they support BSI.

Key responsibilities as ourSalesforce Systems Training / Support Manager:
  • Assisting and supporting training for new and existing staff on Salesforce and other sales enablement platforms to a proficient standard
  • Preparing and uploading data from departments where appropriate and making sure all data is tagged correctly and utilised by the relevant department
  • Taking ownership of any Salesforce related projects in a stream or as a wider global initiative
  • Support in the administration of training systems used by the business
  • Helping identify effective solutions to issues
  • Conducting regular system checks to maintain data integrity and ensure best practice use
  • Monitoring system dashboards and emails to ensure the system is working correctly - escalating issues when necessary
  • Maintaining support and work instruction documentation relating to systems
  • Working with project teams to ensure effective testing is completed for system changes
  • Ensuring that all issues concerning any system are raised with the appropriate management and all risks identified are proactively dealt with
  • Being proactive and constructive member of the Commercial Excellence team

Skills and experience required as our Salesforce Systems Training / Support Manager:
  • Proven system administration skills, ability to form robust working procedures to ensure compliance and data integrity
  • Strong IT skills - MS Office Suite intermediate/advanced Excel use
  • Proven experience in adapting to new systems with ease
  • Excellent communication skills at all levels in the organisation
  • Good planning skills and ability to respond well to change
  • Ability to pay attention to detail
  • Proven problem-solving abilities such as the ability to act quickly, dissect the issue and provide a logical solution
  • Ability to work on own initiative to strict deadlines
  • Self-motivated and adaptable to be able to work with minimal supervision
  • Self-starter with a "can-do" attitude

What we offer:

We offer career development opportunities and an attractive remuneration package including:
  • Monday to Friday - no weekends or bank holidays!
  • Competitive Salary
  • Hybrid working
  • 27 days holiday as standard
  • Excellent company-contributed pension scheme
  • Progression routes
  • Private medical and dental insurance
  • Gym Discounts
  • Cycle to work
  • Travel insurance and many more!

Interested in being our new Salesforce Systems Training / Support Manager Don't miss out and click "apply" today.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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