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IT Helpdesk Team Leader

Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Our client is currently looking for an IT Helpdesk Team Leader to join their busy team!

Our clients team strive to deliver robust, innovative and helpful IT systems to the firm. Do you have what it takes to be a key part of this team? They would be very interested in talking to individuals who feel they have what it takes to thrive in this demanding environment.

IT Helpdesk Team Leader Duties:

You will ensure IT training content is delivered consistently and in an engaging manner. You should be comfortable dealing with any member of the firm, irrespective of their position. You will be the conduit between the IT helpdesk, their in-house development team as well as third party support organisations. The role is wholly office based meaning you can offer hands-on support whilst in the office as well as remote assistance to those working away from it.

A key responsibility of IT is to ensure that systems are always available to their people and that everyone is fully versed in how to use them.

An aptitude in technology and a desire to learn and share ideas is essential. They put great emphasis on finding capable team players who interact well with colleagues and clients alike.

IT Helpdesk Team Leader Requirements:

The ideal candidate will have excellent people skills and be able to relay technical jargon in a way that all of our team members will easily understand. You will ensure support is delivered to the firm in the highest possible standard and ensure each helpdesk team member is fully trained, supported and able to deliver support of the highest quality.

About the Company:

Our client is the leading North East law firm for business. They have developed a specialist practice that provides business people with first-class expert advice. They are dedicated to providing their clients with the best advice and service that they possibly can. They combine City-quality advice with the friendly, collegiate feel of the North East. They know that each client is different and each of their specialist teams consistently offers enthusiasm and expertise tailored for specific needs and situations. The right advice is only right for that client; there is no one-size-fits-all solution.

The IT team is a key part of the wider our clients team, which is over 150 people strong. They all work together in one open plan office so there are no closed doors, just close working relationships. Our client is full of bright, enthusiastic, articulate, colourful, confident people. People who live and breathe their core values:
  • Trust - They trust each other to do the right thing
  • Teamwork - They are one team and work selflessly for each other
  • Responsibility - They are self-starters and take responsibility for how they work together and communicate
  • Care - They care about their people, clients and community

They care deeply about their local community too, and create lots of opportunities for employees to give back and make a difference. For example, you could use your two days' paid volunteering leave to support a local cause you care about, or nominate them to receive a grant from their charitable fund at the Community Foundation.

If you feel like you meet the above criteria of the an IT Helpdesk Team Leader, please apply now!
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