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IT Support Technician

MFK Recruitment
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Are you looking to join a company that treats its staff like individuals and not just a number? Are you keen to learn and progress? Great! Please read on.

We are working with an exciting and fast-paced company based in Nutfield, which is seeking an IT Support Technician to join their small and friendly team.

On-the-job coaching will be provided, this company is seriously interested in having individuals stay with them for years to come and to progress within their company.

IT Support Technician - work environment:

The atmosphere within the complex is easy-going, yet busy. Within my client's office, staff are encouraged to dress casually and enjoy the relaxed surroundings. While there is a consistent buzz of focus, there is also plenty of time for a coffee!

IT Support Technician - duties and key responsibilities:
  • Act as a point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests
  • Log ticket updates and document fixes within Service Desk ticketing system
  • Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary
  • Produce and update support documentation/knowledge base articles to assist staff with requests for information and provide staff training if required
  • Contribute to project work when required
  • Cover the wide spectrum of 1st line support duties.

IT Support Technician - skillset:
  • 1st line IT Support experience on Microsoft platforms for a minimum of 6 months
  • Strong abilities in administering Microsoft Windows Server-based infrastructure (Microsoft Server 2012 R2 / 2016 / 2019)
  • Supporting a Windows Desktop environment
  • Experience of Active Directory knowledge, for example, creating/deleting user accounts, resetting passwords, creating groups, Group Policy Objects etc.
  • Basic to moderate understanding and experience of Exchange/Office 365.
  • Microsoft Office.
  • ActiveSync, iPhone, Android
  • Experience with backup and recovery software
  • An understanding of file and folder permissions (NTFS)
  • Network administration and troubleshooting, including routers, switches, TCP/IP
  • Ability to run updates on key systems (Microsoft patches and rebooting etc)
  • Good understanding of Microsoft Remote Desktop Services
  • Basic understanding of virtualisation technologies

IT Support Technician - benefits:
  • £22k-£30k (dependant on experience)
  • Personal performance-related bonus of 5%
  • Company Laptop - (Top-spec Dell)
  • 50% contribution to a local Gym membership
  • 22 days holiday accruing 1 day a year up to 25 days (not including bank holidays)
  • Government pension
  • Team lunch on Friday
  • Quarterly Team building fun days
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