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Business Engagement & Support Specialist

Pertemps Plymouth Commercial
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Would you like to work for a friendly, family-run business? Pertemps is currently seeking a Business Engagement & Support Specialist for their successful client located in Plymouth, who have been offering professional products and solutions to Salons for over 30 years. The department is focused on the sales, training, and ongoing technical support of their salon software application - specifically designed for the hair and beauty industry. You will be developing new opportunities and engaging new and existing customers, as well as various help desk duties. As the successful Business Engagement & Support Specialist, you will be doing the following:
  • Lead Generation such as content creation, proposals and executing daily sales outreach steps via phone, email, and social channels as well as researching potential new leads.
  • Account Management, where you will encourage customers to develop and progress their use of the salon software, meanwhile educating on new features and add-ons available.
  • Onboarding and Implementation - helping new customers migrate over to the new software and provide remote training/coaching on best practices.
  • Help Desk duties, such as responding to and accurately logging cases received via phone and email, remotely accessing devices to help provide support and training, and helping to troubleshoot and diagnose issues
This is a permanent full-time role working 37.5 hours per week Monday-Friday, with a salary banding of £22,000-£24,000. The successful candidate can start as soon as possible. If this sounds like you, then don't delay and apply today! Please contact Emma Hutchings at the Pertemps Plymouth Office for more information.
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