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Customer Support Agent

Employer
Ideal Personnel and Recruitment Solutions
Location
UK
Salary
Competitive
Closing date
24 Jun 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Our client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, one permanent and one 12 month fixed term contract for Customer Support Agents to interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company's reputation for high-quality service.

Duties and Responsibilities:

• To be responsible for dealing with customer enquiries from start to completion including

price & delivery, invoice queries, order progress and amendments

• To be conversant with the company ERP system and processes

• To support the customer in the event of returning goods and the credit management of the returns in line with the company guide lines in a timely & professional manner

• To foster and maintain relationships with key customers to improve our retention rate and

support growth

• To visit customers as required to build relationships and understanding of their business

needs

• To take ownership of customer queries, liaise with other departments to fully resolve to the customer's satisfaction

• To liaise with external sales engineers regarding customer requirements and offer

administration support to help obtain sales growth

• To make recommendations to enhance efficiency and performance within the

department through your Team Leader/Manager

• To have a clear understanding and manage Distribution Point of Sales monthly data

• To support in the accounts receivable process and follow the "invoices in dispute" procedure when required and chase outstanding debt

• Make product suggestions to meet the customer's specific needs with support of technical advice

• To be multi skilled and able to cover all areas of the role of inside sales department

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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