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Technical Services Consultant - Public Sector

Jobseekers Recruitment Services
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Our client is an industry leading, technology based document management consultancy, providing varied services to a wide range of customers including the NHS, Local Government and a variety of Commercial organisations. They are experiencing a period of sustained growth and are now looking to expand their Technical Support Team. This is a significant opportunity for the right candidate looking for a rewarding career in an innovative and rapidly growing company, driven by its core values of ambition, excellence, integrity, openness and unity. The Role After a comprehensive training program where youll get to grips with their cutting-edge applications, you will become a key part of the team involved in all aspects of the technical work, ranging from setting up bespoke configurations for new customers, to investigating and resolving issues for existing customers. No two days are the same! This is a fast-paced role which is often time critical, and you will be required to work closely with their customers and other internal teams to action requests and resolve calls in an efficient and timely manner. Main Responsibilities Customising the software configuration to meet their unique and specific needs of our customers Investigating and remedying any issues occurring within their customers configuration Investigating and reporting any faults within their software application(s) Producing and maintaining a clear and succinct log of activities Analysing and extracting customer data using their in-house software Following pre-defined procedures and documentation to aid timely task resolution Knowledge, Experience and Skills Essential A logical mind-set with a strong ability to problem solve Strong attention to detail An enthusiasm for learning new software An ability to quickly assimilate and retain new information Work methodically and efficiently to tight deadlines Capable of communicating with customers in a polite and professional way Desirable Excellent written and verbal communication skills with the ability to relay technical information clearly Experience with Microsoft Office applications Adaptable and open to change Plan, control and organise their own activities whilst working on more than one task Previous coding experience Previous experience within a technical support environment Previous experience working with application logs
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