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IT Support Analyst

Nigel Wright
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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THE ROLEI am delighted to be partnering one of the region's leading and quickly growing personal finance advisors in the search for a IT Service Desk Analyst.Salary: £22,000 - £25,000 based on experienceLocation: Boldon, Tyne & WearFlexible / Hybrid working: No this role require you to be in site.Working Hours: 37.5 hours per week, Monday - Friday 08:30-17:00 or 09:00-17:30Holidays: 25 days plus bank holidaysDAY TO DAY RESPONSIBILITIESWorking as part of an immediate team of 4, you day to day will be dealing with incoming requests for IT Support and Assistance. This role is more than just logging issues however you will be tasked with the support of your team to provide solutions where possible and where not escalate the issues. You will have the freedom to explore and provide the best possible solutions to the end user and as a result gives great opportunity to develop your own skillsWorking within SLA guidelines your main responsibilities will be based around:
  • Providing quality 1st line technical support to the company users. Often though not exclusively remotely.
  • Accurate recording of issues and resolutions in the internal Helpdesk System.
  • Recording of hardware in Asset Management System
  • Microsoft 365 Administration.
  • User Management, including new starter set up.
  • Working with Active Directory
  • Password Resets
  • General hardware fixes
YOUR SKILLSIdeally you will have 6 - 12 months Service Desk experience and suit someone with strong customer service, administration, and communication skills.To be suitable for the role you will:
  • Good knowledge of the full Microsoft 365 product suite.
  • Relevant experience troubleshooting Windows 10 devices.
  • Experience of troubleshooting peripheral IT equipment such as printers.
  • Have a great customer service skills and an ability to liaise with customers in a polite and professional manner.
  • Have an ability to prioritise work and accurately triage support calls.
  • Be able to handle multiple tasks at the same time and within tight time constraints.
  • Have an aptitude for problem solving.
  • Be a self starter with a can do attitude.
As a business my client is keen to find someone who is looking to learn more and are keen to help you progress in your career and aside from day-to-day support, they do offer ongoing training across industry recognised certifications.If you are keen to progress your career and want to get involved with a service desk committed to upskilling, you then please do apply, and I will be happy to come back to you to chat further.
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