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Provisioning Executive

Context Recruitment Limited
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Provisioning Executive - London

An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in London. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.

Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.

As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager. The successful candidate will have experience in provisioning data connectivity products and number porting.

Further responsibilities:
  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
  • Produce documentation and reports on performance/timelines of order journeys
  • Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
  • Adhere to our client's quality communications standards
  • Adhere to our clients Data Protection and Security clauses
  • Identify recommendations for process change when appropriate
  • Ensure provisioning conforms to our client's product SLAs

Experience required:
  • Exposure to provisioning Ethernet, ADSL and FTTx services.
  • Experience in Number Porting with an emphasis on port rejection resolution
  • Exceptional communication skills; both written and oral
  • A customer service focussed attitude
  • Analytical and practical problem-solving skills

Based in London

Paying up to £28k + numerous benefits
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