Project Manager

Employer
Wavex Technology Ltd
Location
UK
Salary
Competitive
Closing date
15 Jul 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
About Wavex

Wavex Technology is an entrepreneurial, multi-award winning and independent MSP, offering a range of fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. We are a multi- million-pound fast-growing company with a unique offering (our Business Service Platforms APEX®) which improves clients security and end-user experience.We design, deliver and manage solutions to meet our clients strategic and IT needs across Cloud (predominantly Azure), Infrastructure, Network and End-User services and modern workplace solutions. We have also developed a range of innovative systems covering areas from automation to governance and security, all helping us distinguish our services from other providers.

About the role

Reporting to the Professional Services and Operations Director, the Project Manager will be responsible for successful coordination and implementation of cloud infrastructure and modern workplace projects, ensuring their delivery within agreed timescales, to the highest standards.

Responsibilities

Project Management
  • Manage and deliver projects, prospect proposals (during the initial client engagement) and project programmes. Ensure that the requirements are met and delivered on time, within cost and to the highest standards
  • Assist in pre-sales process, consulting and building strong relationship with prospects, existing clients and their management teams to ensure that requirements are specified
  • Identify and manage the project organisational structure and define responsibilities
  • Define detailed project costs (actuals vs. budget) and ensure effective tracking of time (progress vs. plan). Report accordingly
  • Identify, manage and report on any dependencies, milestones, critical path and potential risks for each project, ensuring mitigation strategies and contingency plans exist and are proactively acted upon
  • Create, maintain and deliver high quality project documentation as defined in the Project Management Framework
  • Ensure full governance and compliance to project standards, policies, processes and tools in the delivery of all projects
  • Ensure effective communication with staff and stakeholders as well as third parties and Wavex suppliers. Set clear expectations and ensure deliverables are met
  • Engage Service Desk, Service Delivery and Client Services teams in transition, hyper care and the sign-off process to ensure smooth Client handover from projects to support
  • Be an ambassador of Wavex, delivering an outstanding customer service

Professional Services
  • Assist with the coordination of the day to day running of the Professional Services team (in particular, planning of the project resource allocation to ensure high levels of billable utilisation)
  • Act as a point of escalation for projects within your portfolio
  • Play an active role in changes in methodology (governance and process) to drive better outcomes for Wavex and the client base
  • Collate monthly reports for senior management and the Board on the performance of the Professional Services function

Qualification and Experience

Must have
  • Prince 2 Practitioner
  • Evidence of successful delivery and management of infrastructure transformation projects
  • Track record of working with cloud technologies - Azure IAAS/PAAS and Office 365 modern workplace
  • Deployment of infrastructure technologies - (i.e. network, security devices, VDI/Citrix platforms)
  • Good knowledge of project management methodologies
  • Understanding of project accounting (budget management experience)
  • Track record of managing multiple projects simultaneously
  • Practical experience of managing and mitigating escalations, conflicts, risks and issues
  • Good understanding of project governance and control
  • Sound documentation control experience
    Nice to have
  • ITIL qualified
  • Previous experience of working within MSP environment (advantageous)
  • Experience of managing difficult stakeholders

About the person
  • Professional
  • Excellent interpersonal skills with the ability to develop and maintain collaborative working relationships
  • Excellent communication skills (verbal and written)
  • Excellent customer skills
  • Natural problem solver
  • High attention to detail
  • Results focused

Few highlights on benefits of working with Wavex
  • Generous basic salary plus performance bonus
  • Hybrid working (London office/home)
  • An inclusive working environment
  • Sponsored professional training and exams and study leave (for the more complex exams)
  • Wide range Company benefits, from private medical to online GP service, Employee Assistance Programme, 50% corporate gym discounts, technology purchase discounts, etc
  • Pension scheme
  • Competitive holiday scheme, earn more days off with years of service and a day off on your birthday

And more!

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