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2nd Line Support Engineer

Burns Sheehan
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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2nd Line Support Engineer (FTSE) - Up to £30,000 + 10% Bonus

We are partnering with a world leading organisation within the Real Estate Consultancy / Property Management for the hire of a number of 2nd Line Support Engineers to provide a world class professional service for both internal and external clients.

This Fortune 500 Company are looking for someone with at least 2 to 3 years of desktop support experience, as well as excellent knowledge and mastery of Microsoft Office packages, such as Active Directory, Exchange, Office 365 etc. and the basic understanding of Networking processes.

The ideal candidate will be expected to provide 2nd line support to offices in and around Leeds, with office moves and troubleshooting hardware being key parts of the role. No day will be the same providing technical support on a regular basis allowing you to work with a variety of clients around the Leeds Area.

You will have the chance to work within a young and enthusiastic team providing technical guidance and training to co-workers, with plenty of room for personal development.

The requirements for this role are as followed:
  • Experience working with Microsoft Office Packages: Active Directory, Exchange, Office 365 etc.
  • Supporting and Deploying on both Windows 7 and 10 Environments
  • Basic Networking understanding
  • Troubleshooting experience of both Hardware and Software Incidents
  • IOS / Android Mobile Device Management
  • Action Service Desk Communications - Significantly ITIL reporting
  • Excellent Communication and Social Skills

You will be working within the EMEA FTS IT team consists of 50 Engineers and a Team Leader who provide support to the whole EMEA Region who us the IT services for the first point of contact for IT support.

Think this is the role for you? Please feel free to apply and I look forward to hearing from you !!

** Because of the nature of this role they are looking for someone to come into the Office 5 days a week to deal with any problems that may arise **

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
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