IT Application Support Team Lead

AylesburyHybrid
A growing financial employer requires an IT Application Support Team Lead for a hands-on technical role, which also involves leading a small team of Application Support Analysts.
Responsibilities include:

• Strong leadership skills- previous experience of managing a team
• Hands-on Application Support issue resolution alongside team lead responsibilities for a small team of analysts
• Day to day team management and work allocation, taking into account business priorities and available capacity
• Ensure team capability for first-line support across all supported applications and manage second line support
• Skilled and experienced in estimating and maintaining a support rota (including out of hours) and schedule of support and improvement work for the team
• Track incident and problem levels and maintain, promote and report on a plan for application improvements
• Conduct post-incident problem analysis and carry out development to remove repeat problems

Required skills include:

• Strong leadership skills- previous experience of managing a team
• Experience on multiple applications and packages
• In-depth, hands-on knowledge of and experience with enterprise
• applications
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

Please apply now with your latest CV for immediate consideration.

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