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Major Incident Manager - ITIL

Deerfoot IT Resources Ltd
Closing date
28 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Major Incident Manager / ITIL
Global Consultancy
Salary £50-60k + benefits

As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department and the main business.

This role is at heart of the IT delivery organisation and will require expertise in managing the delivery of services, solutions, and operations. This position is a 24/7/ 365 days function so candidates must be flexible and able to work out of hours.

Responsibilities include:
*Management of Major Incidents and ensures effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management)
*Ownership and development of Operational Playbooks to drive swift resolution of major incidents
*Facilitates the planning of all out of hours Change activity, ensuring effective communication, time planning, and preventing change or Business conflict
*Provide formal signoff for changes at planning stage
*Providing ultimate sign off for changes to commence, determining and enforcing cut-off points for implementation
*Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with Service Desk and all support teams

*Good technical knowledge across technology towers
*Delivery Management / Major Incident Management
*Strong customer communication skills
*ITIL v3 Foundation
*Able to interact with clients and deal with the challenges presented by a strong client with a high degree of technical expertise
*Managing of Major Incidents, providing leadership to resolution and clear communications throughout
*Able to lead teams and drive activities within tight timeframes

Candidates must be willing to undergo SC Clearance.

We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 18th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.

Deerfoot is acting as an Employment Business in relation to this vacancy
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