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Operational Lead

Employer
CCA Recruitment Group
Location
UK
Salary
Competitive
Closing date
24 Jun 2022

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Join our client and be a key part of their growth!

New Contact Centre

Edinburgh

On Site

Are you experienced within contact centres and have financial experience. People focussed and able to demostrate your passion for developing real leaders along with being a mentor and role model?

Our client are looking to have passionate and experienced financial leaders join their business at a really exciting time. They set up their new contact centre during 2020 and they are now able to provide a great atmosphere for all employees. Focussing on development and growth.

As an Operational Lead you will play a key part in your departments performance objectives and KPIs. You will a team of People leads and agents to ensure that every customer has the best experience.

Work closely with your planning and support teams on a daily basis to ensure projects are landed correctly and that day to day employee and customer satisfaction is a reflection on the compainies brand.

3 years experience as an Operations Manager or equivilent

Retail banking experience

Contact centre experience

Send me your up to date CV for a confidential chat
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