The leader of our design and production capability who fosters our four company values whilst engendering a customer-centric technical culture. This role is the operational custodian of our product and service offer and is responsible to ensure that the capacity and capability of our fulfilment team exists to deliver customer satisfaction and accelerated growth at optimal speed and efficiency. This role fosters pride in our expertise in renewables design and creates a supportive, collaborative environment where a united and focused team has the motivation, capacity, capability and opportunity to work across the business to execute the business plan, learn and develop professionally and personally, and succeed in safety. Would you like to join our successful yet expanding team and help us to continue to be an exceptional supplier and an employer of choice? Then we would love to hear from you!
System Design and Fulfilment: to drive and continuously improve our renewables system production processes to ensure bespoke design drawings, efficiency calculations, system fulfilments and bills of materials.
Process: to ensure compliance with the scheme is met whilst delivering the customer promise.
Quote and Design Software Systems (Ghyston and Filemaker): to ensure all systems are fully functional and that a continuous improvement plan is being followed based on feedback from customers and employees
To manage and onboard new products in liaison with the product development department
To simplify and systemise all business processes in order to deliver operational improvements but only where there is a benefit for - or no impact to - the customer
To ensure customer feedback relating to design and production is properly understood, tasks and initiatives are prioritised and smart objectives are delegated, owned and delivered and subsequent improvements are measured and reported.
To coach, mentor and support the department to achieve personal, team and organisational success and to identify and support individual areas for improvement in order to fulfil potential
Assume a leadership role across the business ensuring strategy and cultural development in line with our brandPreferred Skills:
Motivational leader with a track record of developing others and driving performance within a technical engineering design environment
Excellent problem-solving skills are essential
Understanding of building practices is important
Championing of customer service best practice is key
Must be highly motivated and energetic with an ability to operate in a dynamic work environment with changing priorities
Experience with production processes and lean continuous improvement is desirableAssociated Benefits:
Individual Performance Related Bonus up to 2% of salary
Up to 3% matched pension contributions
23 days holiday (rising to 28 with tenure) plus bank holidays
Company Summer and Christmas Parties
10% membership discount for LED leisure
8.30-5.15 Monday to Friday