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EMEA Support Agent

Employer
IQ Talent Solutions
Location
UK
Salary
Competitive
Closing date
24 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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EMEA Support Agent - Service Desk

Permanent - Up to £37,000 Salary

London - Hybrid

The Role:

A leading technology firm are looking for a Support Agent with previous experience in an IT Support role. The successful Support Agent will be part of the Service Desk Delivery team and will be providing customer-focused and responsive IT ticket resolution.

Profile/Professional Experience:
  • Previous experience in an IT support role with defined processes and targets
  • Excellent customer service skills
  • Outstanding communication and stakeholder management
  • Problem solver with great analytical and troubleshooting skills
  • Experienced in working with SLAs
  • Willing to learn new technologies
  • Proficient in Microsoft environments (Windows, Office 365, Azure)
  • Experienced working in the EMEA regions
  • Organised and willing to learn new technologies

Desirable:
  • Fluent in other European languages
  • ITIL / ITSM

Keywords: EMEA, Support, first line, 1st line, second line, 2nd line, Service, service desk, service delivery, ticketing, servicenow, tickets, resolution, global, Europe, ITIL, ITSM, targets, customer, analytical, troubleshoot, SLA, stakeholder, Microsoft, azure, 365, office, dynamics, windows, azure, helpdesk

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
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