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IT Support Technician

Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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IT Services Support Engineer

We are onebright !

The personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GPs and individuals to get people the support they need to feel better.

Onebright is now the fastest growing provider of private outpatient mental health services across a continuum of care and the leading outpatient mental healthcare company in the UK for patient referrals. We remain exclusively focused on mental health - dedicating all our energy and investment into improving end-to-end services for your employees' mental health.

As part of the larger IT function the 'IT Support Technician' is the first contact and resolution point for IT requests and issues raised across the organization, associated technologies, and applications.

PROVISION OF DESKTOP, SYSTEMS AND APPLICATION SUPPORT ON ALL TECHNOLOGY USED WITHIN THE BUSINESS.• Be familiar with each of the company's core applications and become an expert in answering questions in their use.• Be familiar with the common IT hardware and networking issues and actively progress their resolution.• Be proficient in the setup and administration of business users on the organisations systems and the security associated.• Be proficient in the operation and administration of the organisations telephony systems and reporting and provide 1st line support for core changes and reporting requests.• Maintain accurate logs for all issues regarding the operation of the company's core systems.• Be aware of the departments Service level agreements and be instrumental in ensuring they are met in a proficient and friendly manner.• Escalate issues according to their severity to the appropriate IT specialists, support organisations and departmental heads.• Be proficient in the monitoring and troubleshooting of the organisations infrastructure and liaise with the appropriate 3rd parties regarding issues or improvements. PROVIDE MICROSOFT OFFICE 365 SUPPORT TO END USERS.• Provide support to end users in the use of office 365 products.• Be proficient in the core system administration tasks associated with Microsoft Office 365ASSIST IN THE TESTING OF NEW SYSTEMS AND END USER TRAINING.• Become proficient in the testing of new software supplied to support the company's business.• Assist in the preparation of training material to support the roll out of new or updated software.• Log issues found through testing of software and escalate as appropriate.• Be mindful of the interaction between core applications and network resources and raise concerns or issues with the IT Manager or 3rd party as appropriate.• Assist in ensuring that end user testing has sufficient data and system resources to complete testing and sign off new releases.

QUALIFICATIONS AND EDUCATION REQUIREMENTS1. Excellent customer facing skills and ability to work under pressure to meet deadlines with strong attention to detail and accuracy.2. Good understanding of networking concepts such as subnets, DHCP, routing, switches, firewalls.3. Proficiency in Windows 10 and its support facets, including Windows Server where appropriate.4. Good understanding of hardware troubleshooting and equipment setup.5. Can demonstrate understanding of the principles in domain administration (AD & Group Policy) and corporate security.6. Knowledge of PBX telephony systems; With a general understand of call routing and configuration concepts.7. Troubleshooting and basic maintenance of commercial office printers.8. Good knowledge of MS Office 365 (including exchange) both in application and administration.9. Excellent verbal and written communication skills.10. Understanding in corporate I.T. security practices.11. Formal experience on service desk practices (ticket logging and asset registers).

PREFERRED SKILLS1. Experience in both direct on-site user support and remote user support.2. Exposure to SharePoint and Teams administration.For more information please email or call the Onebright Recruitment Team on
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