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Server Support Engineer - Excellent Career Opportunity

Anderson Recruitment Ltd
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Are you dynamic? Ambitious? Have a passion for people? Love to learn? Looking for a career instead of a dead-end job?

This is an exciting opportunity to work for one of the world's largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions, services and products.

They now have an excellent opportunity for a permanent Server Support Engineer to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad for individuals who are looking to start or develop a career in the IT industry.

This job will suit someone with previous customer services experience who either has previous experience in or a very keen interested IT. The successful candidate will be fully supported throughout employment and will receive an intense training programme on arrival, as well as never-ending opportunities for further growth.

Duties and Responsibilities:

- Answering emails, calls and online chat in a positive and friendly manner.

- Taking ownership of support requests ensuring they are resolved to the customers' satisfaction.

- Upselling suitable products based on the customer's needs.

- Quickly identify problems that need to be escalated to the next level of support.

- Creating a record of each customer problem and administer the process.

- Educating the customer where possible, to reduce their need to contact support.

- Promote and provide support for new products.

- Maintain an up to date knowledge of our products, technologies and their competitors.

- Management of Windows and Linux server operating systems.

- Carrying out bespoke installations and/or maintenance based on customer requirements.

- Troubleshoot and solve complex technical issues to the customer's satisfaction.

Key Skills:

- Previous customer service experience.

- Excellent written and verbal communication skills.

- Confidence in handling difficult customers.

- Ability to learn under pressure in a fast-paced environment.

- Keen interest in IT and their operating systems.

Hours - Monday - Friday - 9am - 5.30pm Hybrid available, 3 days office & 2 days WFH

Salary - £24,400 (this is made up of a basic salary of £22,000 plus 10% very achievable bonus) - There will also be the opportunity to earn commission of approx. an additional £2-4k per annum
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