Owen Reed are recruiting for a Conveyancing/Legal Assistant to join a top law firm in Twickenham. The role is to support the Fee Earner(s) by providing legal assistance to conveyancers and clients.
Hours: 8.30am - 5pm, Office based
Key Objectives• To assist Fee Earners in the management of caseload by actioning legal procedures as directed.• To assist Fee Earners in the management of caseload by dealing with file related queries either face to face or by telephone.• To assist Fee Earners in the processing of matters on a timely and cost-effective basis.• To support Fee Earners in the maintenance of files by effective file management.• To ensure that clients are dealt with efficiently and politely and that appropriate legal matters are raised with the Fee Earner.• To attend to clients, taking instructions, and conducting letter and telephone enquiries as necessary• To use the correct procedures and systems in order to manage cases effectively and in accordance with the company's standards and legal requirements.• To improve and enhance the company's client base by effective liaison with existing clients. • To manage own work allocation, productivity and quality of work with minimum supervision.• To comply with all, company policies and procedures• To ensure our clients received the best possible service at all times• To ensure our introducers of business receive the best possible service at all times.
Key Responsibilities• Linking post to client • Using Case Management/Ledger Systems• Verifying client identification in accordance with company Laundering Policy Guidelines.• Opening Files issuing initial documentation/client care forms.• Reviewing files ready for archiving/closing files.• Ensuring all telephone calls are returned within 2 hours of receipt wherever possible or at the latest, prior to close of business on each working day.• Produce contract documentation in accordance with the company procedure and policy• Raise pre-contract enquiries• Order searches• Exchanges• Post-completion• Generally, assist the Fee Earner with all aspects of file progression and casework, with their input and guidance.