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Senior IT Support Engineer

IT Support 365
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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IT Support 365 are looking to recruit a Senior IT Support Engineer to assist the continued growth across the business, offering £40,000 - £45,000 per annum on a full-time permanent basis, based out of our St Helens offices.

IT Support 365 is an IT Managed Services Provider with a focus on providing outstanding IT support to small and medium-sized businesses throughout the UK.

Our approach is consultative. We work with our clients to understand their business and to implement solutions that have a positive and immediate effect on core business activities. Our focus on service provision is paramount, which is where you come in!

About the Senior IT Support Engineer role:

You will already have at least three years' experience providing 3rd line support to clients in a Microsoft environment. You will be dealing with clients remotely including escalations and so previous experience working in this setting is essential.

Job Description:

Your role will be to provide technical advice and practical assistance to our onsite clients and end users including the following functions:

- Microsoft 365

- Assisting in 1st/2nd line technical support to our client's staff, answering support queries.

- Implementing IMACS (Install, Moves and Changes).

- Provide 3rd line server support in conjunction with our Service Desk team.

- Diagnosing and resolving of complex issues in a Microsoft environment: Windows Server 2019, Hyper-V, Exchange, SQL, Active Directory, Azure, SharePoint.

- Excellent problem solving and trouble-shooting skills with an ability to isolate problems to specific parts of a system and diagnose under tight time constraints.

- Resolving issues with PC's, networks and networked devices (printers, scanners, switches etc).

- Performing System administration and maintenance.

- To take ownership of user problems and be proactive when dealing with user issues.

- Creating and updating technical documentation including work instructions, standard operating procedures/manuals.

- Project activity including making technical recommendations in the scoping of IT projects for clients.

- Coaching and mentoring 1st/2nd line engineers/analysts upon resolving escalated issues.

Senior IT Support Engineer Requirements:

- 3 years' experience in 3rd line support role.

- Experience of Microsoft 365, Azure and AD, SQL, Hyper-V and M365 migrations is essential!

- Microsoft, CompTIA, Cisco or other manufacturer accreditations/qualifications.

- Experience of working with an ITIL ITSM environment.

- Experience of working to SLA's.

To submit your application to become our next Senior IT Support Engineer please click 'Apply Now'
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