Crime Response AnalystCorby£30k - £33k (£15.38 - £16.92 per hour) 45 hours a weekPURPOSE OF ROLE:The role holder will be the first port of call for all communications coming into the Clients Crime investigations Centre. You will be responsible for communicating with security officers, supervisors, and managers. You will liaise with the client, police, and other agencies, as necessary. KEY TASKS AND RESPONSIBILITIES:- Ensure all policies and procedures are followed in relation to duty requirements- Dealing with serious incidents from overnight and processing - Effectively deploy security resources to deal with all incidents and matters arising on the field- Update and collate incident information and provide accurate reports to your line manager- Ensure incidents are logged, escalated, and dealt with in a timely manner- Ensure accurate records are maintained of all equipment within the Crime Investigations Centre - Ensure all data streams relating to offending are appropriately monitored. This will include (though is not restricted to) store incident data, social media, Police information and post incident CCTV- Ensure a timely response to all security related issues and events- Provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective actions to enhance the service provided to our clients- Ensuring systems and software processed are inputted in accordance with GDPR- Undertake any other reasonable duties as required to meet the needs of the business- Analyse crime trends and present actionable intelligence to effectively manage security resources and provide end to end case management with the objective of securing criminal convictions and custodial sentences General:- Show a level of flexibility and be able to adapt to new requests outside of the core role on request- Ensure all requests are responded to in a timely manner- Any other reasonable duties as required by your Line Manager External relationships:- Maintain appropriate working relationship to assist in the achievement of the primary purpose of the role with a variety of external stakeholders. This may include (but is not limited to) - Police Authorities, Business Improvement Districts, Business Crime Reduction Partnerships ESSENTIAL:- Valid Frontline SIA license - Five-year traceable work history - Excellent verbal and written communication skills - Ability to make decisions, take responsibility and respond to a changing workload - Ability to remain calm under pressure - Customer Service / People Skills - Strong problem-solving skills - Excellent organisational skills - Ability to work on own initiative - Ability to work within a team environment DESIRABLE:- Public Space Surveillance SIA License - Or desire to work towards - Working knowledge of Police and Criminal Evidence act 1984 - Understanding of the Criminal Justice System - Control Room experience - Ability to compile evidence packages for police and CPS use - Full driving license
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.