Collections Advisor

An exciting opportunity for Collections Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments and setting up payment plans.

Client Details

Our client are a well established retail business based in Manchester, they are currently going through a period of growth and are looking to expand their Recoveries team. Our client offers great career progression, competitive salary and excellent benefits.

Description

Duties of the Collections Advisor will be:

• As a Collections Advisor you'll be supporting customers with queries
• You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
• Setting up payment plans
• Maximise collections activity
• Problem and query resolution
• Ability to manage and prioritise workload

Profile

The successful candidate will have the below skills:

• To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
• Ability to work well under pressure.
• Experience in a customer focused role is preferable.
• Excellent verbal and written communication skills.
• Strong IT skills

Job Offer

Salary £22,000

Great company benefits

Generous holiday allowance

Excellent staff discounts

Hours - Monday - Friday 8am - 6pm