An exciting opportunity for Collections Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments and setting up payment plans. Client Details
Our client are a well established retail business based in Manchester, they are currently going through a period of growth and are looking to expand their Recoveries team. Our client offers great career progression, competitive salary and excellent benefits. Description
Duties of the Collections Advisor will be:
- As a Collections Advisor you'll be supporting customers with queries
- You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries.
- Setting up payment plans
- Maximise collections activity
- Problem and query resolution
- Ability to manage and prioritise workload
The successful candidate will have the below skills:
- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure.
- Experience in a customer focused role is preferable.
- Excellent verbal and written communication skills.
- Strong IT skills
Great company benefits
Generous holiday allowance
Excellent staff discounts
Hours - Monday - Friday 8am - 6pm