2nd Line IT Support Engineer
- Employer
- Netwirking Ltd
- Location
- UK
- Salary
- Competitive
- Closing date
- 28 Jun 2022
View more
- Sector
- Technology & New Media
- Contract Type
- Permanent
- Hours
- Full Time
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£28,000-£33,000
Monday-Friday 8:30am-5pm
Office based
Netwirking Ltd are working with a client based in Gosforth who are looking to hire a 2nd Line IT Support Engineer. Due to growth plans, this is a really exciting time to join the business as they look to expand every department and offer training and development to all staff.
Key Responsibilities Include:
* Provide professional IT support and troubleshooting to customers via telephone and remote support.
* Diagnose and resolve critical software issues
* Take ownership of cases through to resolution
* Assist other members of the support team
* Identify reoccurring technical faults and recommendations to the operations manager
Knowledge, Skills, and Experience Required
* 3 years experience working in a IT Support role
* Fault finding and troubleshooting skills are essential
* SQL knowledge is highly desirable
* Good understanding of general Desktop, Microsoft Office, Microsoft 365, and server knowledge
* Good communication skills
* Good documentation skills
* Customer Focused
* Able to work well as part of a team and individually
Monday-Friday 8:30am-5pm
Office based
Netwirking Ltd are working with a client based in Gosforth who are looking to hire a 2nd Line IT Support Engineer. Due to growth plans, this is a really exciting time to join the business as they look to expand every department and offer training and development to all staff.
Key Responsibilities Include:
* Provide professional IT support and troubleshooting to customers via telephone and remote support.
* Diagnose and resolve critical software issues
* Take ownership of cases through to resolution
* Assist other members of the support team
* Identify reoccurring technical faults and recommendations to the operations manager
Knowledge, Skills, and Experience Required
* 3 years experience working in a IT Support role
* Fault finding and troubleshooting skills are essential
* SQL knowledge is highly desirable
* Good understanding of general Desktop, Microsoft Office, Microsoft 365, and server knowledge
* Good communication skills
* Good documentation skills
* Customer Focused
* Able to work well as part of a team and individually
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