Senior Support Manager

Employer
OPRA GROUP
Location
UK
Salary
Competitive
Closing date
20 Jul 2022

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Description:

This is a role for someone who has great communications skills, has proven experience in building relationships with steak holders and IFA's. Maybe a Team Leader or Coach that is looking for their next step in their career to progress in the Financial Sector

Role Duties:

* Manage effective relationships with all key contacts at appropriate business locations

* Handle incoming calls from any relevant party and make outbound calls to complete/resolve the enquiry

* Escalate significant cases, using the correct tools, providing recommendations to ensure the correct outcome

* Analyse the root cause of complaints/issues received and recommend improvements

* Adapt well to fast paced environment and change

* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled

* To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)

* To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance

* To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties

* To communicate and promote the values which reinforce and support a consistent quality culture

Essential Skills:

* Excellent knowledge of relevant processes, products, and regulation

* Excellent problem solving, analytical and decision-making skills

* Appropriate product knowledge substantiated by relevant product tests

* Strong relationship management skills

* Act as a role model for colleagues in support of management decisions

* Act as a point of technical reference for others to refer to for help, guidance and support

* Excellent communication and interpersonal skills at all levels

* Shows flexibility and always goes the extra mile to meet the needs of the business Partner and client

* Commitment and self-motivation to work within deadlines with minimum supervision

Skills/Experience:

* Education to Higher level or equivalent is desirable

* ICS and yellow belt desirable

* CF1 and FA1/FA2 preferable but not required

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