Senior Support Manager
- Employer
- OPRA GROUP
- Location
- UK
- Salary
- Competitive
- Closing date
- 20 Jul 2022
View more
- Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Job Description:
This is a role for someone who has great communications skills, has proven experience in building relationships with steak holders and IFA's. Maybe a Team Leader or Coach that is looking for their next step in their career to progress in the Financial Sector
Role Duties:
* Manage effective relationships with all key contacts at appropriate business locations
* Handle incoming calls from any relevant party and make outbound calls to complete/resolve the enquiry
* Escalate significant cases, using the correct tools, providing recommendations to ensure the correct outcome
* Analyse the root cause of complaints/issues received and recommend improvements
* Adapt well to fast paced environment and change
* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
* To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
* To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
* To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties
* To communicate and promote the values which reinforce and support a consistent quality culture
Essential Skills:
* Excellent knowledge of relevant processes, products, and regulation
* Excellent problem solving, analytical and decision-making skills
* Appropriate product knowledge substantiated by relevant product tests
* Strong relationship management skills
* Act as a role model for colleagues in support of management decisions
* Act as a point of technical reference for others to refer to for help, guidance and support
* Excellent communication and interpersonal skills at all levels
* Shows flexibility and always goes the extra mile to meet the needs of the business Partner and client
* Commitment and self-motivation to work within deadlines with minimum supervision
Skills/Experience:
* Education to Higher level or equivalent is desirable
* ICS and yellow belt desirable
* CF1 and FA1/FA2 preferable but not required
This is a role for someone who has great communications skills, has proven experience in building relationships with steak holders and IFA's. Maybe a Team Leader or Coach that is looking for their next step in their career to progress in the Financial Sector
Role Duties:
* Manage effective relationships with all key contacts at appropriate business locations
* Handle incoming calls from any relevant party and make outbound calls to complete/resolve the enquiry
* Escalate significant cases, using the correct tools, providing recommendations to ensure the correct outcome
* Analyse the root cause of complaints/issues received and recommend improvements
* Adapt well to fast paced environment and change
* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
* To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
* To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
* To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties
* To communicate and promote the values which reinforce and support a consistent quality culture
Essential Skills:
* Excellent knowledge of relevant processes, products, and regulation
* Excellent problem solving, analytical and decision-making skills
* Appropriate product knowledge substantiated by relevant product tests
* Strong relationship management skills
* Act as a role model for colleagues in support of management decisions
* Act as a point of technical reference for others to refer to for help, guidance and support
* Excellent communication and interpersonal skills at all levels
* Shows flexibility and always goes the extra mile to meet the needs of the business Partner and client
* Commitment and self-motivation to work within deadlines with minimum supervision
Skills/Experience:
* Education to Higher level or equivalent is desirable
* ICS and yellow belt desirable
* CF1 and FA1/FA2 preferable but not required
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