Pensions Administrator
- Employer
- OPRA GROUP
- Location
- UK
- Salary
- Competitive
- Closing date
- 20 Jul 2022
Job Description:
To provide good customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.
Role Duties:
* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
* To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation
* Deals with customer data ethically and in accordance with FCA requirements
* Implements and maintains personal development plan, and is proactive in own self-development
* Provides informal guidance and/or training for colleagues as required
* Implements and maintains personal development plan, and is proactive in own self-development
Essential Skills:
* Coaching, training and feedback skills
* ICS
* CF1/FA1/FA2
Skills/Experience:
* Good communication and mathematical reasoning skills (5 GCSEs or equivalent)
* Good understanding of all relevant legislation e.g. Data Protection Act, Money Laundering requirements
* Good understanding of relevant products and systems, including PC skills
* In depth understanding of relevant processes
* Understanding and application of agreed authority limits
* Good customer focus and complaint handling skills
To provide good customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.
Role Duties:
* To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
* To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation
* Deals with customer data ethically and in accordance with FCA requirements
* Implements and maintains personal development plan, and is proactive in own self-development
* Provides informal guidance and/or training for colleagues as required
* Implements and maintains personal development plan, and is proactive in own self-development
Essential Skills:
* Coaching, training and feedback skills
* ICS
* CF1/FA1/FA2
Skills/Experience:
* Good communication and mathematical reasoning skills (5 GCSEs or equivalent)
* Good understanding of all relevant legislation e.g. Data Protection Act, Money Laundering requirements
* Good understanding of relevant products and systems, including PC skills
* In depth understanding of relevant processes
* Understanding and application of agreed authority limits
* Good customer focus and complaint handling skills
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