Call Advisor
- Employer
- OPRA GROUP
- Location
- UK
- Salary
- Competitive
- Closing date
- 20 Jul 2022
Job Description:
A great opportunity to join a reputable Financial Services company to start a budding new career. The role will provide the successful candidate with the opportunity to gain direct customer experience at the core of our business.
Role Duties:
* To deliver outstanding front line customer service by telephone to a broad range of clients, taking ownership and resolving queries, escalating where necessary
* Maintains customer records by updating account information
* Timely completion of work allocated by your supervisor in an accurate fashion and within agreed deadlines
* Ensure all work carried out to agreed quality standards
* Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation
* Working as part of a team to meet team targets and objectives
* Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
* Ensure completion of all regulatory training within agreed timeframe
Essential Skills:
* Relevant experience in a Customer Contact Centre or Financial Services
* A relevant 3rd level qualification and/or Professional qualification desirable
* Excellent people and organisational skills
* Ability to work in a challenging environment
* Demonstrate a strong level of commitment and work ethic
* Strong customer focus
* High attention to detail
* Experience in Microsoft Office
* Good time management skills
* Professional use of email and the telephone with excellent communication skills
A great opportunity to join a reputable Financial Services company to start a budding new career. The role will provide the successful candidate with the opportunity to gain direct customer experience at the core of our business.
Role Duties:
* To deliver outstanding front line customer service by telephone to a broad range of clients, taking ownership and resolving queries, escalating where necessary
* Maintains customer records by updating account information
* Timely completion of work allocated by your supervisor in an accurate fashion and within agreed deadlines
* Ensure all work carried out to agreed quality standards
* Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation
* Working as part of a team to meet team targets and objectives
* Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy
* Ensure completion of all regulatory training within agreed timeframe
Essential Skills:
* Relevant experience in a Customer Contact Centre or Financial Services
* A relevant 3rd level qualification and/or Professional qualification desirable
* Excellent people and organisational skills
* Ability to work in a challenging environment
* Demonstrate a strong level of commitment and work ethic
* Strong customer focus
* High attention to detail
* Experience in Microsoft Office
* Good time management skills
* Professional use of email and the telephone with excellent communication skills
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