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Call Advisor

Employer
OPRA GROUP
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Job Description:

A great opportunity to join a reputable Financial Services company to start a budding new career. The role will provide the successful candidate with the opportunity to gain direct customer experience at the core of our business.

Role Duties:

* To deliver outstanding front line customer service by telephone to a broad range of clients, taking ownership and resolving queries, escalating where necessary

* Maintains customer records by updating account information

* Timely completion of work allocated by your supervisor in an accurate fashion and within agreed deadlines

* Ensure all work carried out to agreed quality standards

* Communicate directly with you team members and other Operations Teams to ensure customer satisfaction is achieved through co-operation

* Working as part of a team to meet team targets and objectives

* Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy

* Ensure completion of all regulatory training within agreed timeframe

Essential Skills:

* Relevant experience in a Customer Contact Centre or Financial Services

* A relevant 3rd level qualification and/or Professional qualification desirable

* Excellent people and organisational skills

* Ability to work in a challenging environment

* Demonstrate a strong level of commitment and work ethic

* Strong customer focus

* High attention to detail

* Experience in Microsoft Office

* Good time management skills

* Professional use of email and the telephone with excellent communication skills
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