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Programme Manager

Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we've built. Want to join them?
Main purpose of role & level in the business:

As a Programme Manager at Principal level you will be accountable for ensuring that Kainos' innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and senior client relationships to win new business with existing customers and support sales activity to do likewise with new customers. As this is a senior management role, you will also be expected to take on additional management responsibilities for Kainos as required.

The successful candidate will exhibit the following:

  • Set the vision for the programme and be responsible for delivering the agreed outcomes for the client and Kainos.
  • Establish critical success factors for the programme and projects within the programme (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
  • Be accountable for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
  • Develop and deliver a strategy for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately.
  • Act as a senior escalation and remediation point for both the teams and the customer.

  • Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
  • Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
  • Have accountability for staffing and on-boarding of new team members.
  • Act as the escalation point for issues relating to an individual, team or project.
  • Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.

  • Ensure appropriate governance arrangements and technical quality standards are developed and followed throughout the lifecycle of all projects within the programme.
  • Work with the Kainos assurance function to perform/support health checks, risk assessments and any required follow-up activity.
  • Comply, and ensures team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times.
  • Ensure timely reporting and management of key risks and issues, project summaries (pulse reporting) and commercial updates to the Sector leadership.

Business Development & Account Management
  • Drive future growth by working closely with Sales, Account Leads & Account Management teams to identify profitable business opportunities, scope innovative solutions for the client and influence the sales/procurement cycle to best position Kainos to win new business.
  • Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc.
  • Takes responsibility for contracts and commercial terms applying to the project and ensures that Kainos is not compromised by non-compliance.
  • Ensure sound knowledge of all Kainos key offerings to ensure ability to cross and up sell.

Professional Development and Growth
  • Lead continuous improvement initiatives within the Management and Leadership Capability.
  • Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
  • Encourage innovation in technology and process both within and outside the programme, positively impacting other programmes or business areas
  • Proactively assist with recruitment activities to enable stable organisational growth.

Minimum (essential) requirements:
  • Demonstrable success managing the delivering of technology-based large and/or national-scale programmes with multiple streams of work or portfolio of digital transformation projects using agiles and traditional methodologies.
  • Experience of managing digital transformation portfolios or programmes of at least 10M annual size.
  • Substantial leadership experience including line management responsibility and managing and leading programme teams and programme-level governance.
  • Evidence of developing and managing sound client-supplier relationships and senior stakeholder management.
  • Good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).
  • Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.
  • Evidence of accountability and ownership of contract and commercial terms on programmes.
  • Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests and the impact on Kainos teams.

  • Evidence of securing significant follow-on business with an existing client.
  • Evidence of innovating or leading initiatives to improve management and leadership practices within an organisation
  • Evidence of thought leadership in the public domain.
  • Holds a current and recognised Project or Programme Management certification.

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people's lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
  • Location: Leeds
  • Type: Full time
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