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Implementation Manager

Planet Payment
Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Employment Type:
Contract Type:
Life At Planet

Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you....

You will be able to find current vacancies on :

Here at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world's most prestigious brands. We don't just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry - the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses - Protel, Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.

We know that it's our people that differentiates who we are and what we do...and that is why we are keen to hire world class talent like you.

The Role:

As our business continues to grow and evolve, we are now looking to create the position of Implementation Manager (Technical Partners). The role will join our new Partnership Engineering Team, reporting to the Senior Implementation Manager (Technical Partners).

The role will be responsible for project managing the assignment of work and e2e implementation of new technical integrations across POS/PMS and Digital. This will involve working closely with both identified outsource partners, internal solution engineers Solution teams and Operations teams for production implementation.

The primary objective of this team is to manage partner integrations in relation to both Gateway POS, PMS and Digital/Online. With the growth of the business there is now a need to ensure mass industrialization of the process with a specific target to bring in more outsource tech partners to manage expected volume of new partners.

The Implementation Manager role will assist in the project management of the partner outsource strategy, industrializing the process to manage volume and managing the technical partner relationships.

Your duties:
  • Execute and drive the Technical Partnership outsourcing strategy
  • Industrialize the integration process to handle the forecasted volume
  • Build winning relationships with technical partners and ensure alignment with the overall engineering process
  • Manage the forecasted pipeline of work, intake of new requests and backlog management.
  • Work closely with Product and Solutions teams supporting pre-sales where needed and roadmap of future integrations
  • Undertake larger scale technical integration projects with key accounts and relevant 3rd party integrators
  • Look for continuous improvement on the full E2E integration process aligning with other enterprise change programs of work
  • Ensure Full production handover and implementation of the new integration
  • Work with Operations teams on production support models

What do we offer and why should you join us?
We don't shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.

Competitive Pay
We don't want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you're worth.

Growth and skills
We know that for some it's about growing into more senior and exciting roles, and for others it's about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.
Flexible working
Work from home? Work in the office? Have family and life commitments that mean you need flexibility? What we care about is what you deliver not where you work nor the hours you work. We know flexibility matters and that's why we offer the flexibility that suits you and your lifestyle.

An array of people
We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.

Ready to meet us?

We hope this role sounds exciting and could be your next step. If so, we'd love to meet you - click the button to apply. Go on. Make our day.
  • Location: Twickenham - UK
  • Type: Full time
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