IT Service Desk Analyst - NHS (b4)

IT Service Desk Analyst

Location: Birmingham

Job Type: Temporary

Duration of booking: Expected to last up to 6 months possible longer.

Proposed start date: Asap

Sector: Healthcare

Base: Service Centre

Band: 4

Pay Rates: £12.50 - £13.80 paye inclusive of holiday pay per hour, depending on skill and experience

Working Days and Hours: Monday to Friday, 37.5 hours - Either 8am-4pm or 9am-5pm

Job Summary

The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to provide extensive 1st and 2nd Level IT Support.

• To participate fully as a member of the Customer and Technical Support team in order to deliver a timely and professional service to the Digital Services ICT dept and all Trust staff as a whole
• Logging, monitoring and escalating Incidents & Service Requests through to resolution; using technical knowledge, skills and experience.
• Maintain Incident and Service Request logging and monitoring; diagnosing ICT issues for all Trust systems, including critical Trust systems and working with teams from other Trusts or Organisations.
• Escalating calls, when required, to the relevant Departments as determined by the analysis of the incident/service request and aiding other ICT Operations and Health Informatics Service Dept's in providing swift resolution; meeting agreed SLA's determined by ICT Operations.