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Customer Relations Manager

Hays Specialist Recruitment Limited
Closing date
24 Jun 2022

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Contract Type
Full Time
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Exciting opportunity for a Customer relations manager to join a fabulous company Your new companyFast growing ecommerce retailer focusing on broad, technicalproduct ranges, expert product knowledge and excellent customer services. We are bridgingthe gap between a small dedicated team working across multiple functions, to more focusedteams of experts and are looking for a customer relationship professional to help us build ateam of customer service agents, aftercare specialists and product experts.Your new roleHelp to strategies, plan for and grow the customer services department? Develop policies, systems & teams for efficient & consistent customer care? Proactively review the department to identify risks & opportunities? Coordinate with the management team to develop and implement plans for increasedcustomer satisfaction? Develop and maintain procedures, policies and standards for the department? Cultivate & maintain company culture within a quickly growing team? Oversee all of the customer services team? Keep the team committed to delivering an unrivalled level of customer service? Ensure consistently excellent public perception and trust? Help to identify staffing requirements and aid with recruitment? On-boarding & training new employees? Help to identify & report on KPIs? Analyse & report on available data to increase efficiency and effectiveness of the team? Keep up to date with developments in the customer services fieldWhat you'll need to succeedA successful applicant would not just have the drive and experience required to build andmanage a team, but also the vision to help strategies and structure that team, whileidentifying and implementing the tools necessary to best accomplish our goals. You shouldbe proactive, have a passion for problem solving, and be willing and able to take ownershipof all customer facing areas of the business.What weWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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