Photocopier Field Service Engineer

Concept Resourcing
Closing date
20 Jul 2022
Role : Photocopier Field Service Engineer
Location : Wiltshire - Salisbury

Are you interested in working for on of Europe's largest multi-brand provider of managed services ? Their unique approach provides clients with support for print, document and IT hardware and software so if you have the right skills and experience of working as a Photocopier Service Engineer we would love to hear from you !
Daily Duties :

Respond to customer service requests for the repair of business equipment
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
Manage an effective car stock of spare parts and consumables
Make full and proper use of all resource materials and equipment supplied to you Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
Keep customers advised on any ongoing issues such as return to fit parts requirements
Constantly review and look to develop your own customer handling skills
Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
Develop a solid working relationship with customers by providing the best possible services and support
Attend manufacturer and in house training courses
The Candidate

Experience in the office equipment industry - MFDs / Photocopiers
Technical skills, with a strong electronic and mechanical background
Strong IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.
Experience of working in a target driven environment
Smart and presentable at all times

Up to £27,000
Bonus £2,000
Car + fuel
Contribution pension scheme
On going training and development including solutions
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed) for more information regarding this role or any others we may have

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