This job has expired

Team Leader - Claims

Employer
Focus Resourcing
Location
UK
Salary
Competitive
Closing date
24 Jun 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
You need to sign in or create an account to save a job.
Team Leader - Claims

An exciting opportunity has arisen for a new Team Leader to join the Reading team on a full-time, permanent basis. You will be an integral part of a busy, high-achieving team of claim handlers, delivering outstanding customer service to all customers.
  • Location: Reading, Office based
  • Salary: Up to £35,000 (depending on experience)
  • Job Type: Permanent role
  • Working Hours: 25 hours per week with flexitime
  • Benefits: Excellent benefits available - full details available upon request!

As the Team Leader, you will be responsible for:
  • Lead an engage a busy Claims team
  • Provide a customer focused service to both internal and external customers and deliver upon promises made whilst exercising exemplary cost control.
  • Provide technical input, support, and governance of claims philosophies, reserving and service.
  • Oversee day to day work flow management, with Service Level Agreement adherence
  • Build and maintain effective Broker relationships
  • Manage own small portfolio of claims within limits of authority, preparing those files above authority for referral, making recommendations where necessary.
  • Conduct internal audits to monitor adherence to policies and procedures of claims handling as well as assessing the quality of claims servicing.
  • Mentor, train, coach, and support less experienced colleagues.
  • Receive and make decisions on technical referrals
  • Take responsibility for early customer complaint resolution

The successful candidate, will have the following related skills / experience:
  • Previous insurance experience is essential
  • Enthusiastic can-do attitude
  • Strong team building and collaboration skills with the ability to build and maintain effective working relationships both and cross-function internally and externally
  • Excellent communication skills both written and verbal
  • Strong negotiation and influencing skills
  • Ability to plan, prioritise, execute, and exceed personal, team and departmental objectives and goals
  • Strong organisational skills
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert