Team Leader - Claims

Team Leader - Claims

An exciting opportunity has arisen for a new Team Leader to join the Reading team on a full-time, permanent basis. You will be an integral part of a busy, high-achieving team of claim handlers, delivering outstanding customer service to all customers.

• Location: Reading, Office based
• Salary: Up to £35,000 (depending on experience)
• Job Type: Permanent role
• Working Hours: 25 hours per week with flexitime
• Benefits: Excellent benefits available - full details available upon request!

As the Team Leader, you will be responsible for:

• Lead an engage a busy Claims team
• Provide a customer focused service to both internal and external customers and deliver upon promises made whilst exercising exemplary cost control.
• Provide technical input, support, and governance of claims philosophies, reserving and service.
• Oversee day to day work flow management, with Service Level Agreement adherence
• Build and maintain effective Broker relationships
• Manage own small portfolio of claims within limits of authority, preparing those files above authority for referral, making recommendations where necessary.
• Conduct internal audits to monitor adherence to policies and procedures of claims handling as well as assessing the quality of claims servicing.
• Mentor, train, coach, and support less experienced colleagues.
• Receive and make decisions on technical referrals
• Take responsibility for early customer complaint resolution

The successful candidate, will have the following related skills / experience:

• Previous insurance experience is essential

• Enthusiastic can-do attitude
• Strong team building and collaboration skills with the ability to build and maintain effective working relationships both and cross-function internally and externally
• Excellent communication skills both written and verbal
• Strong negotiation and influencing skills
• Ability to plan, prioritise, execute, and exceed personal, team and departmental objectives and goals
• Strong organisational skills