Have you got fantastic team leadership skills and experience of working to targets in a busy visitor environment? We'd like you to bring those skills to the biggest conservation charity in Europe. We need your help to delight our visitors every day, helping us grow our membership every year.
This is a 6-month secondment opportunity. *Internal Applicants only*
Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
What it's like to work here
This internationally renowned garden is an awe-inspiring place to be. The stunning formal gardens include a rose, herb and kitchen garden which grows delicious produce for the restaurant and coffee shop. A strong team spirit and collaborative working environment is key to the success of Sissinghurst and the staff are looking for flexible, creative people to join them.
Click here for more information about this location What you'll be doing
Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. As the manager for the membership and visitor welcome team, you'll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You'll be responsible for inspiring your team to achieve membership targets, as well as delivering your own.
You'll coach and motivate the team to ensure a high standard of customer service. You'll be responsible for the presentation of the visitor reception and making sure your team is always aware of what's happening at the property that your visitors can enjoy. You'll tell your visitors about the amazing work we do and what their money is funding.Please also read the full role profile attached to this advert.
Who we're looking for
To be successful in this important role, you'll need to have:
- Outstanding customer service skills
- Experience of working in a retail or tourism environment
- Great people management skills
- Confidence working with sales and membership targets
- Genuine enthusiasm for working with people
- Good understanding of the National Trust and what we do
- Experience recruiting and training new team members
- Understanding of a heritage or conservation environment
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.