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L2 Support Engineer

Pyramid Recruitment
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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L2 Support Engineer

Full Time, Hybrid, Woking based

A world leading company in fraud and risk management are looking for a L2 Support Engineer to join their growing technical services team.

What will you do as a L2 Support Engineer?
  • Provide 2nd line technical support, answering support queries via phone, email and ticket allocation.
  • Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA's.
  • Maintaining and improving Managed Service production servers, applications and networking.
  • Maintain the integrity of IT security in order to protect and safeguard the company IP and data by managing a continuous data loss prevention programme.
  • Engage with third party hosting provider in regard to any incidents / problems where required.
  • Ensure that all IT incidents are recorded, diagnosed, resolved or escalated to the appropriate person or vendor working to keep/ensure service level agreements.
  • Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours.

What skills/experience do you need to be a success in this role?
  • Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies
  • A good working knowledge of SQL Server and a good understanding of SQL scripting is essential.
  • Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V). IIS, Perfmon- Data collection and analysis.
  • Working knowledge and experience managing networks: TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Reverse Proxy.
  • Monitoring and ensuring systems are up to date (WSUS, applications, firmware, drivers, networking).
  • Previous experience working within a hosting / managed service organization in a Support capacity.
  • Experience working in a commercial Helpdesk or Support role, effectively communicating with end users and teams.
  • Experience working with Microsoft Azure and Operational Monitoring System (OMS)
  • Working knowledge of Linux operating systems (CentOS, Redhat).
  • Understanding of PCI-DSS standards.
  • Cisco Certified Network Associate (2011)
  • ITIL® Foundation certificate

What benefits does this role offers?
  • A competitive salary
  • 25 days holiday + birthday off + bank holidays
  • Pension scheme
  • Life Insurance and health care
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