1st Line IT Support Engineer

Netwirking are helping a client based in North Shields as they look to add a 1st Line IT Support Engineer to the business due to an increase in workload. This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months. To be considered you MUST have experience working for a MSP.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.

Duties and Responsibilities:

• Diagnose and fix IT issues
• Liaise directly with customers regarding technical issues
• Log work and fixes into a helpdesk system
• Work to Service level agreements (SLA)
• Incident management
• Resolve Technical issues
• Support customers and provide a great level of customer service

Essential Skills and Experience:

• A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
• Experience of working in a MSP
• At least 2 years' experience in IT
• MS Office 365 migration experience
• Good understanding of general server, storage and networking technologies
• Good communication skills
• Good documentation skills
• Customer focussed
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies