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1st Line IT Support Engineer

Netwirking Ltd
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Netwirking are helping a client based in North Shields as they look to add a 1st Line IT Support Engineer to the business due to an increase in workload. This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months. To be considered you MUST have experience working for a MSP.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.

You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.

Duties and Responsibilities:
  • Diagnose and fix IT issues
  • Liaise directly with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service

Essential Skills and Experience:
  • A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
  • Experience of working in a MSP
  • At least 2 years' experience in IT
  • MS Office 365 migration experience
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
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