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IT Infrastructure Engineer

Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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A global Private Equity firm is seeking to hire a talented and hardworking Service Desk Analyst on a permanent basis. The successful candidate will report to the IT Manager and will be tasked with supporting critical business operations this ranges from resolving service requests to proving support to key leaders.

Key Responsibilities:
  • Resolving incidents and service requests linked to end-user software
  • Document all actions on the ticketing system (Zendesk/ServiceNow) whilst detailing diagnostic and troubleshooting steps performed and their resolutions.
  • Keeping in constant contact with customers to keep them well informed on the progress of their ticket until it is resolved.
  • Provide support to key leaders
  • Helping with the building of PC's and their configuration

Key Skills and Requirements:
  • 4-8 years of experience working within a familiar role.
  • Excellent oral and written communications
  • Past experience of: Exchange/O365 | VMware | SAN/NAS | SCCM/Intune |
  • Past working with networking firewall and communication devices
  • Expert in windows 10 issues
  • Excellent time management
  • Able to work under pressure and to tight deadlines

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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