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Photocopier Field Service Engineer

Concept Resourcing
Closing date
24 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Concept are currently recruiting for a very well established independent document management technology sales and service provider and are now seeking skilled Photocopier Field Engineers within Dorset ! Their dedicated team of experienced industry professionals service an extensive portfolio of SMB, corporate, public sector and education clients, throughout the South West of England.

What will your day to day responsibilities be?
  • Repair and maintain print / photocopier equipment ensuring preventive maintenance schedules are kept and achieve an excellent level of device reliability and availability.
  • Escalate any hardware or solution related issues as required and in a timely fashion
  • Training and support of end users
  • Maintain full responsibility of the incident management queues.
  • Liaise with client IT to ensure service continuity.
  • Make improvement recommendations for device and service optimisations.
  • Manage queries and escalations
  • Implement and manage escalation process.
  • Ensure onsite device issue resolution is at a set level and meets contractual targets
  • Continuous improvement programme and sharing of best practice within the company network

RequirementsTo be considered for the position you must have strong experience within the office equipment industry as a photocopier / MFD / MFP engineer with experience carrying out service, repair and maintenance on office equipment. It is important that you are self motivated, have excellent customer service skills & flexible approach.

  • Salary of up to £29,000
  • Company car or allowance + fuel card
  • 4 weeks holiday rising to 5 weeks
  • Pension
  • Training / phone / laptop

ApplicantTo be considered for this role you must have the following:
  • Experience repairing electrical faults on office peripherals / photocopiers / MFDs / MFPs
  • Full UK Drivers Licence.
  • Ideally Manufacture trained
  • Excellent communication skills
  • Sound knowledge of IT / networking

ApplicationIf you have any questions or would like to apply for this position in confidence, please email or call
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