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Digital Delivery Co-Ordinator

Employer
Able Personnel UK Ltd
Location
UK
Salary
Competitive
Closing date
24 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Digital Delivery Co-Ordinator

Fantastic opportunity to work in this organisation who value staff, they offer fantastic training and promotional prospects

Home based role, then some travel to Manchester for meetings - expenses paid

JOB ROLE
  • Monitor the helpdesk daily
  • Provide support to learners and others using the VLE
  • Communication with learners by phone and email to meet support requests
  • Work with the learning technologist to provide first line support to learners as well as other stakeholders
  • Process data and prepare reports
  • Use systems to provide accurate, efficient, and timely support using digital tools (WebEx, Teams, Moodle etc)
  • Provide webinar links including the booking and recordings of webinars for learners
  • Providing first line support across the companies' digital systems, ensuring that queries are resolved
  • Collating reports providing vital information on usage, engagement, and progression to support operation teams and inform key decisions
  • Maintaining user guides and other training materials to support end users
  • Monday to Friday 37 hours per week (open from 8am to 6pm, so 37 hours worked between these times)

REQUIREMENTS ESSENTIAL FOR THE ROLE
  • Experience of audio and video creation and editing
  • Experience of software support

SALARY AND BENEFITS
  • Salary £22,500 per annum
  • Mileage paid
  • 26 days holiday + stats per annum
  • Death in Service Benefit
  • Pension
  • Laptop and mobile provided
  • Development opportunities through our own in-house programmes and recognised qualifications
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