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Digital Delivery Co-Ordinator

Employer: Able Personnel UK Ltd
Location: UK
Salary: Competitive
Closing date: 24 Jun 2022

Sector: Technology & New Media
Contract Type: Permanent
Hours: Full Time

Digital Delivery Co-Ordinator

Fantastic opportunity to work in this organisation who value staff, they offer fantastic training and promotional prospects

Home based role, then some travel to Manchester for meetings - expenses paid

JOB ROLE

Monitor the helpdesk daily
Provide support to learners and others using the VLE
Communication with learners by phone and email to meet support requests
Work with the learning technologist to provide first line support to learners as well as other stakeholders
Process data and prepare reports
Use systems to provide accurate, efficient, and timely support using digital tools (WebEx, Teams, Moodle etc)
Provide webinar links including the booking and recordings of webinars for learners
Providing first line support across the companies' digital systems, ensuring that queries are resolved
Collating reports providing vital information on usage, engagement, and progression to support operation teams and inform key decisions
Maintaining user guides and other training materials to support end users
Monday to Friday 37 hours per week (open from 8am to 6pm, so 37 hours worked between these times)

REQUIREMENTS ESSENTIAL FOR THE ROLE

Experience of audio and video creation and editing
Experience of software support

SALARY AND BENEFITS

Salary £22,500 per annum
Mileage paid
26 days holiday + stats per annum
Death in Service Benefit
Pension
Laptop and mobile provided
Development opportunities through our own in-house programmes and recognised qualifications

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