Swedish speaking Customer Account Manager

People First
Closing date
15 Jul 2022

View more

Contract Type
Full Time
Ref 21339

Your New Job Title: Swedish speaking Customer Account Manager

The Skills You Need: Fluent English and Swedish, must have good customer support skills.

Your New Salary: £24k-£30k + benefits.

Location: Oxfordshire or Enfield

Status: Permanent (Hybrid)

Our North London based client is looking for a Swedish speaker with great customer skills to join their multinational team to look after a portfolio of customers based in the UK or Nordic countries.

What You Will Do:
  • Manage a portfolio of customers meeting their day to day requirements
  • Take responsibility for customer loyalty within the remit of the role
  • Reassure customers, educate and train them in best practice
  • Take responsibility for account retention within the remit of the role
  • Find solutions to problems
  • Resolve problems efficiently with minimum impact on the customer
  • Communicate effectively with customers and colleagues: gather, interpret and act on information
  • Use business acumen to strike the balance between what's best for the customer and best for the business
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate good interpersonal skills

The Skills You Need to Succeed:
  • Fluent in Swedish, both written and verbal.
  • Previous experience in a customer Service support environment
  • Demonstrable employment stability with long term service with the same company or a progressive career path in customer services
  • Strong Microsoft Office skills
  • Excellent and building and maintaining customer relationships
  • Excellent communication skills both verbally and written
  • Excellent telephone manner
  • Able to work well in a team as well as independently
  • Good at problem solving and investigating sometimes complex queries
  • Ability to grasp in-house systems quickly
  • Ability to multitask and resolve problems
  • Strong work ethic with desire to achieve and maintain high standards
  • Works well under pressure and to deadlines

Please view all our Team China jobs at www.people-first.co.uk

Please follow us on Linkedin: people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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