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Collections and Recoveries Support Administrator

Closing date
7 Jul 2022

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Contract Type
Full Time
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This is a Contract position for a period of 6 months.

The Collections & Recoveries Support Administrator reports to the External Partner Section Manager and will be the day-to-day administrator supporting the Collections and Recoveries Department.

Main Responsibilities
1 - General Administration

Managing internal post process
Action daily letter requests from the department
Banking and invoice management
Manage department inboxes through Outlook
Take action on queries relating to outsourced accounts both internally and externally
Ensuring that office supplies are available and that mail, emails and other documents are distributed
Allocation of proceeds following vehicle sale
Overflow for calls with limited dialogue with customer2 - Reporting

Production of management information (MI)
Weekly Report for Management Meeting
Internal Management Report
Monthly C&R Report
FLA Quarterly Reporting
W/O Report + Reconciliation
Annual Vehicle Disposal Ki Report
Update Arrears Summary by Ki each month
Weekly Phone Statistics3 - External Agency Management

Manage accounts for external collection (send new instructions, update system and create reports)4 - Legal Account Management

Creation of legal packs and statement of accounts
Liaise with solicitors to ensure legal instructions are sent/received within agreed Service Levels
Update accounts with solicitor information5 - Regulatory Administration

Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements
Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
Understand and apply FCA CONC rules with dealing with each customer agreement6 - Other Duties

Assist in any projects, system upgrades, etc. when required
Proactively seek to improve processes and procedures within department
Continuing to enhance one's own learning's and education
Recognise and refer any Vulnerable Customer
NAVCIS and CIFAS referrals
Assisting with credit amendments to customer accounts
Qualifications, skills and experience required

Knowledge of using a range of office software, including email, spreadsheets and databases
Experience in preparing and analyzing reporting data for management accurately and to timescales
Able to demonstrate good organization, prioritization, and time management skills
Demonstrate successful communication with internal and external customers at all levels via telephone and email
Be a positive example and brand ambassador for the client
Ability to interact with senior management
Motor Finance experience would be an advantage

Hybrid role after training


Apply now!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
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