Client Services Manager
Location: Newcastle, Tyneside Foyer
2 posts: 1 x Permanent, Full time (37.5 hpw), 1 x Fixed Term (Secondment), 6 months, Full time (37.5 hpw)
Salary: £20,000 to £22,420 pa (pro rata), plus Brilliant Benefits
On call shift payment of £14.30 per session
Delivering support with a difference. That's when it hits home.
We have two fabulous job opportunities for Client Services Managers to join our awesome team! You'll have a genuine passion to lead our service in delivering aspirational person-centred support.
You'll be assisting Emma, our Senior Client Services Manager in managing our large service in Newcastle City Centre, which consists of 52 single person en-suite bedrooms (that are fully furnished) and share communal living facilities and kitchens.
We also have a 'Chill Zone' where we provide a calendar of regular activities. We also have 20 fully furnished, self-contained flats, each with bedroom, living room and kitchen where some of our customers live and 8 single units of accommodation in the community.
Our customers are young people at risk of homelessness, who are aged between 16 and 25, and almost 80% of them have a mental health diagnosis.
With the support of our brilliant colleagues and Clinical Team, we help our customers change their lives and support them to work towards achieving their goals and aspirations, which are identified through their individual support plan which is created with the customer.
What we can definitely tell you is, is that every day is very different and extremely rewarding. Our aim is to support customers to achieve their journey to independence and secure their own accommodation.
We promote a Psychologically Informed Environment for our staff and customers. We work closely with our Mental Health Lead and Occupational Therapists to develop and deliver clinically informed support practices. Our clinical team deliver reflective practice sessions which are integral to this, our staff wellbeing, strengthening the team approach and professional working relationships.
What makes us 5th in the UK's "Best Super Large Places to Work", 4th for "Best Super Large organisations for Women", 9th for "Best Super Large organisations for Wellbeing", 40th in Stonewall's Top 100 employers and hold Investors in People Platinum Standard....? It's our brilliant people and culture!
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We're super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, !
Do let us know if you'd like us to make any adjustments to support you in your application or day to day on the job!
A bit about you
To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You'll maintain strong professional relationships with your peers and their teams as well as external stakeholders.
We'll be impressed with your passion for promoting independence and social inclusion through person centred support, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.
We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.
You'll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it's also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people's lives.
To make sure our customers are well supported, it's important that you have worked in a supported housing, crisis management environment before. Don't worry, we won't drop you in the deep end, we'll help to you understand how things work at Home Group!
It would be amazing if you have worked in this type of environment before, however it's your "can do" positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why you have a passion for working here!
When you join, you'll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don't have a transferrable one.
About our team
Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we're a 'work family'. There are 30 in the team and we don't just love to support our customers, we're there for each other too!
The good news is, you will work alongside a great team of frontline colleagues as well as our brilliant Client Services Manager Holly who has a wealth of knowledge around Home Group, having worked in all of the roles!
Here at Home Group we work flexibly and the focus is on getting the job done and that means trusting each other.
Want to know more?
If you're not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the , and We've also got that show you what it's like to work here, and we know you'll want to find out more about our award winning package!
Don't delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we've also got some to help you