Key Account Manager
Up to £60,000
Purpose of role:
The Key Account Manager (In-Service Vehicle Fleets) shall serve as the sole focal point within the Support Services Team for all matters regarding the timely provision of service, support and general liaison and management of one or more nominated key clients.
The initial focus shall be operating a fleet of over 300 specialist vehicles for 1 single client The role requires the Key Account Manager to become expert in the through life support requirements of the client and be responsible for:
the timely and cost effective resolution of client warranty claims
the successful quotation, planning & delivery of service, maintenance, repair and upgrade tasks
engaging with the client on technical & contractual matters at all levels
comprehensive client satisfaction
This new role requires a proactive approach to relationship management, technical resolution and sales. The Key Account Manager will work closely with fleet specific Approved Repairers
The role requires frequent travel to client and support partner locations in Europe and to client sites in the UK
Acting as the key client's single point of contact for: technical assistance; contract liaison; warranty issues; retail maintenance, repair & upgrade requirements; etc.
Warranty resolution with the support of approved Approved Repairers.
Retail maintenance, repair and upgrade
Liaison with the Technical Services Manager regarding tasks beyond the capability of an Approved Repairer.
Ultimate accountability for all warranty and retail tasks and other in-service project activities ensuring the most cost-effective, timely and efficient means of delivery.
Strong technical leadership with respect to product design investigation and change arising from client upgrade requests, warranty trends or latent design deficiencies.
Requirement capture and impact assessment of the client request, warranty trend or latent design deficiency.
Influencing the delivery of the total client solution including as applicable but not limited to: the design solution; product configuration change management; modification instruction and material; associated Integrated Logistic Support (ILS) deliverables; in-service change implementation; etc., and ensuring all client needs and requirements are met.
Delivering commercial quotations with respect to service and support, to include: Vehicle Repairs, Training Tasks, Post-Design Service (PDS) fleet upgrades, etc.
Lead capture management, proposal development with support from the wider technical team, and negotiation of commercial and contractual items with the client.
Essential that the Key Account Manager:
Swiftly establishes and maintains an expert knowledge of the terms of all applicable contractual terms and conditions of the subject client(s) and supporting the Approved Repairers.
Develops an intimate knowledge of the subject vehicle fleets and associated technical data and equipment.
This job description is not an exhaustive list of duties, but it is intended to give a general indication of the range of work
Example Day to Day Activities
Establishing and enhancing effective relationships with the subject client(s), employing client-first principles for maximising client satisfaction.
Regular client reviews and progress reporting.
Acknowledging and progressing client warranty claims or purchase order demands (excluding spares).
Administering service & support demands from the Company's ERP system (SAP).
Maintaining client asset history on SAP.
Raising procurement demands (e.g. for Approved Repairer services) for processing by the JSS Buyer or JSS Spares Fulfilment Team in response to a client service or maintenance purchase order or warranty demand.
Planning, management and requisition of required resources (internal and external) to achieve tasks.
Approved repairer administration and management.
Reporting on account development progress, including warranty data, sales opportunities, client fleet priorities, and delivery risks for live tasks and orders.
Assisting the Accounts Department with Client payment issues.
The role requires an individual who:
Can demonstrate a detailed understanding of the component parts of a vehicle and related specialist systems.
Can build and maintain strong relationships with both staff, client and end users in addition to an enthusiasm to contribute to all areas of the company when required.
Is numerate and literate to a level adequate to deal with the demands of the role.
Has strong planning, organisational and administration skills.
Thrives on progressing multiple tasks at one time whilst maintaining exemplary client satisfaction.
Proactively assists clients identify their service, support requirements.
Has a flexible approach to work during busier times and when holiday cover is required.
Will work in accordance with ISO 9001 procedures and evolving JSS process.
Is eligible for UK Security Clearance (minimum Security Cleared (SC).
Is willing to travel in UK and internationally as required.
Ability to communicate effectively and articulately at all levels within the business will be essential as well as being a team player.
Proficient in the use of Microsoft office tools.
Highly desirable: Fluent in French.
Desirable: Use of SAP.
Minimum 10 years' experience in a relevant transport services and support role in the defence / military / security vehicle sector.
Expert knowledge of the nuances of dealing with defence / military / security clients.
Familiarity with military client processes and administration.
The ability to read and understand engineering drawings.
If you're interested in this opportunity, please submit your CV via the link provided or give me a call on (phone number removed). Alternatively, you can email (url removed) with your CV.
This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to the aerospace, technology and manufacturing sectors. Our teams of specialist recruiters operate across all core commercial engineering domains