Contact Centre Team Leader

Call Centre Trainer person required for a large nationwide company based in Dudley

You will be required to travel between Dudly and Bromford and there is also some Hybrid working

£23,465 per annum with OTE of £25,500

The Company

We are a FTSE 100 company and leaders in innovation in our areas

of expertise. We are one of the largest service companies in the world, protecting

people from disease and enhancing their lives through health and wellbeing. We

have a family feel but with a global reach, operating in over 80 countries. Did you

know that over the last 5 years we have expanded significantly and we are proud to

share that we were voted one of the Best Places to work 2020 on

Glassdoor.

We understand that training is essential to bring out the best in you and develop your

knowledge and skills. Throughout your career with us you will keep

learning and be supported with new tools, products and services as we continue to

make new advances.

What will you be doing?

As a Call Centre Trainer you will be working closely with management and senior

teams to ensure that customer's experience an outstanding level of service. Some of

your main duties will include:

œ Supporting Management with company inductions

œ Coaching and support of all new contact centre colleagues

œ Providing classroom based training

œ Ensuring each training module is delivered successfully so that colleagues

understand the requirements and expectations

œ Quality check all new colleagues work including their call quality and notes

œ Support roll out of customer communication strategies

œ Take customer calls when required

œ Make amendments when required to training modules

Requirements

You will have:

œ Experience in Contact Centre environment as a Supervisor, Team Leader or

Trainer is desirable

œ Ability to notice trends and gaps in employee development

œ Strong values and experience in customer service

œ Excellent written and verbal communication skills

œ IT skills in Word, Excel, Powerpoint and other Microsoft Office applications, as

well as experience with bespoke systems would be beneficial

œ Great organisation skills

œ Ability to inspire and motivate others

Benefits

In return, we offer:

œ A competitive basic salary of ?23,465

œ Bonus of up to ?2400 per year based on performance

œ Benefits such as access to friends and family discount scheme

where you could earn discounts in over 3000 retailers

œ Full training, continued support and development opportunities

œ The opportunity to work within a diverse, fast-paced, and growing company

You will be working Monday to Friday 8am to 5pm