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Applications Implementation Manager

Incite Insight
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Applications Implementation Manager

Our client based in London is looking for an Application Implementation Manager for a 6-month contract. This is a remote role but involves some travel into London for meetings.

The rate is £450-£500/day and inside IR35.

Key Responsibilities
  • Managing concurrent deliverables and responsibilities in multiple systems
  • Provide project managers and customers with subject matter expertise on system integrations
  • Understand customer requirements and specification documents / technical documentation
  • Utilize escalation procedures and collaborative resources where necessary to meet project milestones and deadlines
  • Assist with customer training and setup of the and other Cloud Services
  • Respond to customer emails in a timely fashion / set expectation
  • Lead project call if the PM is not available (call agenda to be provided by the PM)
  • Assist with customer training
  • Provide comprehensive project management for key business Technology projects across all areas of the business.
  • Develop and maintain project plans working with key stakeholders to ensure they reflect business requirements.
  • Work with business analyst resources (or provide analysis otherwise where required) to inform project requirements.
  • Manage project budgets.
  • Lead any RFI/RFP processes including identifying and liaising with current and potential suppliers.
  • Manage all internal and external stakeholders, providing relevant and timely information.
  • Organise regular project meetings, including prior distribution of agendas and recording of minutes.
  • Manage all risks and issues for key projects with appropriate mitigations, escalating where tolerances are likely to be exceeded to project boards / management.
  • Assist with the change process from project phase into BAU, including ensuring appropriate support arrangements are in place.
  • Develop and maintain good relationships with key suppliers ensuring any concerns are addressed.
  • Develop processes, policies, and procedures to standardise project management across the organisation.

Skills and Experience
  • Proficient User of Microsoft Office Suite and support systems
  • Excellent attention to detail
  • Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment.
  • Effective verbal, written, and visual presentation skills
  • Confident and professional conversation/facilitation skills over phone and video
  • Strong judgment, issues management, and problem analysis techniques
  • Excellent written and verbal communication skills.
  • Firm understanding of the use of technology and data to support product decision making.
  • Previous Experience as an Implementation Specialist on projects a plus
  • A proven track record of success in the implementation space
  • Must be willing to present ideas / solutions to team and present publicly at annual conference
  • Strong judgment, issues management, and problem analysis techniques
  • Experience working in Database Driven Applications
  • Familiarity with Cloud Services and Cloud Platform offerings.
  • Experience / Exposure to modern web technologies
  • Customer Service - able to actively listen and focus on resolving the needs of internal and external customers, management and vendors
  • BS / BA in IT related discipline / business related field preferred but not required
  • Process-minded - seeks out ways to improve process and procedures internally and externally
  • Team player who is approachable, friendly and helpful
  • Displays commitment and dedication within all aspects of work
  • Prioritization - managing multiple projects and scheduling tasks efficiently
  • Experienced change manager, adept at removing roadblocks and gaining buy-in.
  • Sound judgement with the ability to interpret, analyse and disseminate complex, sensitive information.
  • A strong understanding of business and organisational risk and the ability to analyse situations and apply judgement on decisions.
  • Good commercial awareness, with a willingness to find lower cost solutions to save money wherever appropriate.
  • Experience managing projects in a complex environment.
  • Demonstrable experience of delivering enterprise projects on time, to budget and to scope.
  • Good knowledge and experience of running both agile and waterfall projects (ideally backed up with a qualification such as Scrum Master or Prince2).
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