Applications Implementation Manager

Applications Implementation Manager

Our client based in London is looking for an Application Implementation Manager for a 6-month contract. This is a remote role but involves some travel into London for meetings.

The rate is £450-£500/day and inside IR35.

Key Responsibilities

• Managing concurrent deliverables and responsibilities in multiple systems
• Provide project managers and customers with subject matter expertise on system integrations
• Understand customer requirements and specification documents / technical documentation
• Utilize escalation procedures and collaborative resources where necessary to meet project milestones and deadlines
• Assist with customer training and setup of the and other Cloud Services
• Respond to customer emails in a timely fashion / set expectation
• Lead project call if the PM is not available (call agenda to be provided by the PM)
• Assist with customer training
• Provide comprehensive project management for key business Technology projects across all areas of the business.
• Develop and maintain project plans working with key stakeholders to ensure they reflect business requirements.
• Work with business analyst resources (or provide analysis otherwise where required) to inform project requirements.
• Manage project budgets.
• Lead any RFI/RFP processes including identifying and liaising with current and potential suppliers.
• Manage all internal and external stakeholders, providing relevant and timely information.
• Organise regular project meetings, including prior distribution of agendas and recording of minutes.
• Manage all risks and issues for key projects with appropriate mitigations, escalating where tolerances are likely to be exceeded to project boards / management.
• Assist with the change process from project phase into BAU, including ensuring appropriate support arrangements are in place.
• Develop and maintain good relationships with key suppliers ensuring any concerns are addressed.
• Develop processes, policies, and procedures to standardise project management across the organisation.

Skills and Experience

• Proficient User of Microsoft Office Suite and support systems
• Excellent attention to detail
• Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment.
• Effective verbal, written, and visual presentation skills
• Confident and professional conversation/facilitation skills over phone and video
• Strong judgment, issues management, and problem analysis techniques
• Excellent written and verbal communication skills.
• Firm understanding of the use of technology and data to support product decision making.
• Previous Experience as an Implementation Specialist on projects a plus
• A proven track record of success in the implementation space
• Must be willing to present ideas / solutions to team and present publicly at annual conference
• Strong judgment, issues management, and problem analysis techniques
• Experience working in Database Driven Applications
• Familiarity with Cloud Services and Cloud Platform offerings.
• Experience / Exposure to modern web technologies
• Customer Service - able to actively listen and focus on resolving the needs of internal and external customers, management and vendors
• BS / BA in IT related discipline / business related field preferred but not required
• Process-minded - seeks out ways to improve process and procedures internally and externally
• Team player who is approachable, friendly and helpful
• Displays commitment and dedication within all aspects of work
• Prioritization - managing multiple projects and scheduling tasks efficiently

• Experienced change manager, adept at removing roadblocks and gaining buy-in.
• Sound judgement with the ability to interpret, analyse and disseminate complex, sensitive information.
• A strong understanding of business and organisational risk and the ability to analyse situations and apply judgement on decisions.
• Good commercial awareness, with a willingness to find lower cost solutions to save money wherever appropriate.
• Experience managing projects in a complex environment.
• Demonstrable experience of delivering enterprise projects on time, to budget and to scope.
• Good knowledge and experience of running both agile and waterfall projects (ideally backed up with a qualification such as Scrum Master or Prince2).