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Academy Manager - Contact Centre

Employer
Culture Recruitment
Location
UK
Salary
Competitive
Closing date
28 Jun 2022

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Do you have contact centre management experience, and are you seeking a six-month contract in Northampton? Culture Recruitment Group is looking for an interim Academy Manager, and the role comes with a favourable contract rate of up to £40k pro rata. The role is offered on a hybrid-working basis, with the opportunity to work from home two days a week.

As Academy Manager, you will lead team leaders and support agents to deliver a world-class experience to new starters. You will take talented new agents from their training environment and embed their skills so they are able to speak to customers with confidence.

To apply, you will need to have contact centre management experience, ideally with the skill to bring on new agents. You will also need the following:

Ability to think strategically and tactically, influencing stakeholders and senior managers to embrace new ways of working/thinking
Excellent coaching, negotiating and influencing skills
Excellent planning and organisational skills
Ability to measure the benefits, impact and return on investment of learning activitiesIn return for your knowledge and expertise, you will receive a contract rate equivalent to £35-£40,000 per annum pro rata.

Please contact Culture Recruitment today to apply for this interim Academy Manager contract in Northampton.

At Culture Recruitment Group, we're here to build genuine connections with our clients, candidates, and suppliers. It's about making a difference - to someone's career, to a business's bottom line, to a person's life. We care about the future of the candidates we place, the growth of the businesses we work with, and our team because our business wouldn't work without them. Culture recruitment will provide clients with a Wow! service across our core disciplines of Marketing & Digital, UX & Product, Sales, HR, Finance and Operations
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