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Technical Support Engineer

Redrock Consulting
Closing date
28 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Technical Support Engineer - x5

Swindon - Shift Pattern Work - office Based - Inside IR35 (Possible Permanent Roles)

Key Skills: Technical Support Engineer, Product Support, 1st / 2nd Line Support, Application Support, IT Support, Application Engineer.

The Client

Leading global company based in Swindon. The objective of the roles is to build, implement and maintain products and services for clients using the feature and functionality of the platform and supporting architecture.

The Role

Part of a larger team who collectively deliver a world class seamless 24/7 IT Service Operation support, by effective system monitoring and providing a professional and highly engaged, technically able, workforce.

Key Skills:

Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance, whilst also committing to the adherence of the client SLA.
Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
Maximise Ticket workflows by working within published and contractual SLA's, escalating where necessary
Be a voice and resolver during any and all major incidents, capable of taking the lead in scribing, time keeping, communications.Essential Skills:

Demonstratable problem solving and ownership skills
Experience in complex writing SQL queries and/or Unix and/or Java (XML)
Experience in the definition and design of complex solutions
Proven experience in client relationship management
Strong fluent English
MS OfficeDesirables:

Jira/Jira Service Desk
CitrixThis is an amazing opportunity for someone to build their career and play a part of cutting-edge technologies. All candidates must be based in the UK and my client cannot provide sponsorship
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